NRA Websites: Benchmarking National Telecom Regulatory Authority Websites is a report published by Comunica is association with LIRNE.NET. The report takes a detailed look at the state of regulatory authority websites in Africa, Asia, the Caribbean, Latin America and North America and identifies benchmarking indicators for evaluating them.
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Title: NRA Websites: Benchmarking National Telecom Regulatory Authority Websites
Edited by: A.K. Mahan
Published: September 2009 by Fundación Comunica
Pages: 173
ISBN: 978-1449538460
Information and communication are necessary to ensure that national telecom regulatory authorities can perform their responsibilities efficiently and effectively. The laws and regulations governing the sector must be known if they are to be effective. Consumers need to know their rights and the channels available for them to seek redress. If information about the sector is available in a meaningful form it be used to evaluate performance and highlight areas in need of improvement. If not, it can conceal failure and impede development. Transparent information and communication practices are an indicator of a credibile regulator and attract investment in the sector.
One of the key communication channels available to a national telecom regulatory association is its website and this book is the first near-global effort to establish benchmarking indicators to evaluate the websites of national regulatory agencies. It discusses in depth the state of regulatory authority websites in Africa, Asia, the Caribbean, Latin America and North America and an annex provides a one page snapshot of the websites of the websites of 93 telecom regulatory authorities.
An interactive and transactional Internet presence is rapidly becoming essential for all organizations as the major instrument for effective information gathering and communication. For the future, the Internet makes possible major improvements in the international networking of NRAs among themselves as part of a learning process of identifying and employing best practices in all areas of regulation, not just website development. This report provides an important step in preparing for this possibility. It provides a foundation for continuing research on these issues as telecom reform proceeds, NRA websites improve, and NRAs begin to make effective use of the next-generation Internet in fulfilling their mission. — From the introduction by William H. Melody
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Title: NRA Websites: Benchmarking National Telecom Regulatory Authority Websites (9 megs)
Edited by: A.K. Mahan
Published: September 2009 by Fundación Comunica
Pages: 173
Chapter 1. Introduction
William H. Melody
Chapter 2. Benchmarking Assessment Methodology
Hugo Carrión and Amy Mahan
Chapter 3. Benchmarking National TelecomRegulatory Authority Websites in Latin America
Hugo Carrión
Chapter 4. Benchmarking Caribbean and North American National Telecom Regulary Authority Websites
Opal Lawton
Chapter 5. Benchmark Indicators for African National TelecomRegulary Authority Websites
Monica Kerretts-Makau
Chapter 6. Benchmarking Asia Pacific National Telecom Regulatory Authority Websites
Lara Alawattegama and Chanuka Wattegama
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